Booking information

We are no longer able to accept card payments by telephone. If you are unable to complete your purchase through our website, please phone the Box Office on 020 7553 4039 for assistance with your booking.

Eaton Square Concerts is unable to offer exchanges on any concert tickets.

Once purchased, tickets are non-refundable. The box office is unable to give any refunds on tickets that are unused.

Refunds are only available in the event of a cancellation, or the event has substantially changed. All exchanges and returns are by the discretion of the Box Office Manager.

In order to process any refunds, you will need to return your original tickets to us at least 48 hours before the performance.

Terms and Conditions of Booking

Completion of the booking process, including the provision of credit or debit card details, shall constitute an offer by the customer to purchase tickets subject to Eaton Square Concerts' terms and conditions.

The customer warrants that all details supplied are true and accurate.

The customer is responsible for informing Eaton Square Concerts of any changes to his/her details once the booking is concluded.

Eaton Square Concerts reserves the right to place restrictions on the volume of any tickets ordered.

It is the customer’s responsibility to check that they have received their tickets and that the tickets issued from Eaton Square Concerts are accurate. Please check tickets carefully for the correct production, date and performance time. If the customer has any enquiries please telephone the Box Office on 020 7553 4039.

All tickets booked online must be paid for in full at the time of booking.


Only one discount can be applied at any one time when available. Proof of concession must be produced upon collection of tickets, and must be produced by the named person and not by a third party.

Discounts cannot be applied retrospectively.

Discounts cannot be applied after the completion of a transaction.

Please take your credit card and booking confirmation with you when collecting tickets.

The Management Reserves the Right to:

Admit latecomers at a suitable time (which may be the interval).
Refuse admission.
Make any amendments or alterations to the advertised programme or performers as necessary as a result of unforeseen circumstances.

Safety and Enjoyment

Glasses, bottles, cameras and recording equipment are not allowed in the venue. Mobile phones, pagers and watches should be switched off before entering the venue.

Credit Card Security

Eaton Square Concerts uses PayPal to take credit and debit card bookings. PayPal is a secure way to pay for your tickets.

All sensitive information, including personal details as well as credit card information, is kept confidential through encryption. Eaton Square Concerts will never pass on your information to third parties. For PayPal's privacy policy please click here.